Ideal Property Mallorca

PORT SOLLER property managed by Ideal Property Mallorca. If you are considering renting this property near the Museum de Mer, I can advise after 2 months renting this property, it is well loved or tired and in need of renovations. The views and location are 5 stars. I did submit our review on their website but still has not been added to their other reviews. Beware!

They misrepresented amenities of their property. Specifically a garage. It did not exist and when we arrived the “garage” was a store. They are unaware of their specific properties. No answers to multiple phone calls during day of check in. No heat in their property when it is 0 degrees in January. Communicating with them has been AI, bots or simply unresponsive. It’s been a long fight with air bnb to get a refund due to host misrepresentation. Stay away from all their properties due to dishonest business.

I had a very unpleasant experience renting a house in Palma de Mallorca (Ca Na Venta) through Airbnb with this agency. When we arrived, the house smelled strongly of mold, the front yard was full of dry leaves, the barbecue was full of ashes, and basic items like sheets and pans were missing. We had to clean everything ourselves just to be able to stay. The pool was dirty, and the furniture was old and in terrible condition although the house itself could be nice with proper care.

We stayed for a week and left everything spotless we even washed all towels and bed linens. But 13 days later, the owner falsely claimed we caused almost €2,000 in damages! The cracks he mentioned in the barbecue are clearly visible in his own Airbnb listing photos. He also complained about a stain on an old ping pong table we never used and blamed us for the door seal, which was already dry and damaged by time.

Airbnb initially said I had to pay and even tried to charge my card. Only after I said I’d take legal action and report the case to consumer protection agencies in Spain and Europe did they admit I didn’t have to pay anything. In the end, Airbnb closed the case and paid the owner about €400 from their host fund.

⚠️ Be very careful with this agency. They act dishonestly and try to make guests pay for pre-existing damages. I’m sharing photos as proof so no one else has to go through the same problem.

We stayed as a family of 7 at The Villa Pintor and had a wonderful time. The villa is set back at the end of a short road and is very peaceful but also extremely close to the beach, restaurants and shops. Bedrooms are spacious with lots of storage for clothing. The kitchen has everything that you need and the outside area and pool is so nice. We were very generously left some provisions for our stay which was a really lovely touch at our late arrival. The owner was responsive via WhatsApp all through our stay. I would highly recommend this villa.

Their offers on Booking are outright fraud and misleading. The photos have nothing to do with reality. The house is a crumbling ruin filled with dirt. The pool was the main reason we booked a large house, but it turned out to be so filthy that we were disgusted to even enter it. On top of that, we had no water for an entire day. Only after a whole day in 30-degree heat did someone come to replace the boiler. Broken doors, mold in the house—absolutely horrible. The worst rental house ever.